The Global Service Level Settings screen allows you to configure a few settings that control how service levels are calculated and displayed in StockIQ.
You can access the screen by going to Admin --> System Configuration --> Global Service Level Settings
The available options are as follows:
Measurement Interval - When looking at the Service Level Screen, the top grids of information show a summary of service level behavior over the past XX days. XX is defined by the measurement interval, e.g. the last 30 days, or last 90 days worth of performance.
Calculation Method - When available, it is best to measure Service Level directly through actual shipments made to your customers, compared to orders received. In this way, you can definitively know what was shipped (and when, and how much) versus what was ordered and requested. Very specific service levels can be calculated, including customer-level service level information.
If this is not available, StockIQ can fall back on an estimation of your service level at the item-site level by comparing demand on a given day to on-hand at the beginning of that day, and estimating what orders you should have been able to fill based on those on-hand levels.
For example, if you began the day with 100 units and received orders for 75 that day, most likely you were able to meet your customers wishes. But if you had 100 units and received orders for 300, then at least one of those orders was not satisfied "On-Time and In-Full"
Include Non-Stock Items in Service Level Calcs - Generally, if you've made the decision not to stock an item, then it is not expected that you would have a normal service level for that item, so StockIQ can ignore items with non-stock policies to reduce noise you see in item-site level data, and also to avoid artificially reducing measured service level at aggregate (Site or Hierarchy) level measures.