The Lost Customer screen is for telling StockIQ about a lost customer-ship-to account that will no longer be purchasing from you on ANY item.
If you need to remove demand for specific SKUs, use the Lost Customer Item screen instead.
NOTE: These records are entered at the Customer-Ship-To level, so you can remove specific Customer-Ship-To records, and be able to leave other Ship-Tos for a given customer entity.
Grid Columns
To add a new mapping, click the "+" icon at the right hand side of the grid. A new line will appear for your new record, and you can enter the values you want for your mapping. When you've entered the information you want to, click the "Save" link near the right-hand side of the grid.
IMPORTANT: These mappings are applied during the data import step of StockIQ's morning processing, so you will see the effect of these records only after the next FULL refresh of StockIQ.
Customer Ship To - The customer-ship-to for which you want to do the mapping
Date Effective - When you would like this rule to start being applied
Date Expires - When you would like this rule to stop being applied (this is not commonly used)
Start Date - the first date for which you want records removed for this Customer Ship To. Any sales to this customer BEFORE the start date will not be removed. (This is not common)
End Date - The last date for which you want demand removed. Any sales to this CustomerShipTo AFTER this date will NOT be mapped. (This is not common)
Note - Any note you wish to apply to the record to help you remember why you put it there in the future.