Our official support hours are from 7:30am-5:00pm Mountain Standard Time.
- Please send all support requests to support@stockiqtech.com. This will create a ticket for tracking in our ticketing system. We may schedule follow up Zoom web meetings with the support requester if we are unable to reproduce the issue or if the complexity of the issue warrants a real-time discussion.
- We do have 4 levels of criticality. The highest level (i.e. is blocking critical tasks or threatens data integrity) gets top priority. The lowest level (i.e. cosmetic or workaround exists) will get placed on our issue backlog.
- Our response time is within 24 hours except for very low impact issues.