This article outlines common issues experienced when encountering issues with SSO within StockIQ.

No Account Setup

To successfully complete authentication via SSO within Stock IQ you must have the following configured.

• Have a valid account registered with your identity provider (e.g. jsmith@company.com)
• Have a valid Stock IQ account registered with your Stock IQ instance that has an identical email to that registered within your identity provider (e.g. jsmith@company.com)

If you are seeing the following error message at login:

This is because you do not have a valid account configured within Stock IQ. For an account to be considered valid it must:

• Have an email address that matches the email address of the registered user within your identity provider
• Be an active Stock IQ user

If you have never authenticated with your Stock IQ instance before, here are some things to check.

• Did someone set you up with a Stock IQ user account within Stock IQ?
• Does your Stock IQ account email address match your email address within your identity provider?
• Is your Stock IQ account active?

If you have authenticated with your Stock IQ instance before, but are now unable to you may want to check the following.

• Has your company email address changed recently? (e.g. jsmith@company.com to john.smith@company.com)
• Has your Stock IQ account recently been deactivated?

To check your user account you will need to partner with your company's Stock IQ administrator or with a member of Stock IQ's customer success team.